Return & Refund Policy

Effective Date: August 4, 2026

Thank you for shopping with DroxMart.com. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return if:

• The item is damaged upon delivery.

• You received the wrong item.

• The product has a manufacturing defect.

To be eligible for a return, the item must be:

• Unused and in its original condition.

• Returned in its original packaging with all accessories (if applicable).

• Reported within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personal care and hygiene products

• Beauty products that have been opened or used

• Customized or personalized items

• Items marked as Final Sale or Non-Returnable

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will provide an appropriate solution, which may include a replacement, refund, or return instructions.

If the return is requested for any other eligible reason, return shipping costs may be the responsibility of the customer unless otherwise stated.

Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process, if eligible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store: DroxMart.com
Email: shopify0097@gmail.com

We appreciate your trust and are committed to providing excellent customer service.